Below you will find the most frequently asked questions from our clients,
please don't hesitate to contact us if you require further information to help your quote and booking
process
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What is a One Way rental?
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A rental where the vehicle is picked up at one rental location and dropped off at different
rental locations. Domestic One way rentals occur within the borders of South Africa
(e.g. Cape Town to Durban). An International One way rental occurs when a vehicle are returned
to a branch outside of South African borders (e.g. South Africa to Namibia). A one-way rental
will incur a supplementary fee.
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What is unlimited mileage?
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There is no limitation as to the number of kilometres that may be driven in the rental car.
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Do I need an International Driver's Licence?
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The supplier may accept a foreign driver's license as long as it is printed in English and
has a photo on it. Unfortunately the South Africa Traffic, Police Officials and Insurance
Company will only accept international licenses. We therefore advise all our international
clients to have an international driver's license.
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In what condition is the rental vehicle?
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All vehicles are approximately 1 year old and have no more than 30 000 kilometre's on the
clock. Vehicles are in good condition as the rental companies go out of their way to ensure
that all customers enjoy the same satisfied service.
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How do you calculate your daily rental charges?
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Rentals are charged in periods of 24 hours from the date and time of checkout. A 24 hour
(one day) minimum charge applies.
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How do I extend my rental?
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If an extension is required, please contact JustCarHire during office hours (Monday to
Friday 08:30 to 17:00) by telephone or email in order to qualify for these discounted
rates. If the extension is made directly with the supplier, then the higher extension
rates will be charged. Failure to comply with this procedure will result in renter driving
the vehicle without Collision Damage Waiver and/or Theft Protection and without lawful permission.
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Do I need a credit card to rent a vehicle or can I Pay cash?
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Rentals will only be granted to holders of a major credit card i.e. American Express,
Diners Club, Visa, and MasterCard. Unfortunately cash deposits are not accepted.
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How old must I be to rent a vehicle with JustCarHire?
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The minimum age for drivers is 23. There is no maximum age. Drivers must be in possession
of a valid unendorsed license. Whilst driving clients are required to have their driver's
license in their possession at all times.
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What is an authority or deposit
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An authority will be taken against your credit card on initiation of the rental. This authority
differs, depending on your vehicle excess and insurance. When the vehicle is returned to the
supplier, they will invoice and charge extras such as contract fee and refuelling and release
the balance.
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Can I book a vehicle on a Company Credit Card?
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We, JustCarHire, do accept company credit cards. However, on day of collection, the driver must
have a credit card in his/her name in order for the vehicle to be released by the supplier.
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Can I opt for no Insurance cover?
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Unfortunately not. The minimum Standard Insurance is required as it limits the renter's
liability in the event of collision or theft of the vehicle
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How do I cancel my reservation and will I be refunded in full?
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All cancellations must be made telephonically or by email to JustCarHire. Please ensue that you
provide us with your reservation number.
A cancellation fee of 10% will be levied for all reservations that are cancelled after the
reservation confirmation has been issued by JustCarHire. A further "No Show Fee" equivalent
to R250 will apply, if JustCarHire is not notified of your cancellation prior to pickup.
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Is Petrol / fuel included in my rental rate?
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Each vehicle leaves with a full tank and the renter pays for refuelling on return. Each vehicle is
refuelled on termination regardless of whether or not the fuel gauge indicates that the vehicle is full.
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What is Collision damage waiver (CDW)?
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Collision Damage Waiver is an optional service that relieves the customer of responsibility for
any damage to the vehicle. If declined, the customer will be responsible for any costs incurred.
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What is Personal accident insurance (PAI)?
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Personal Accident Insurance covers the renter and passengers if they have an accident during the
rental as a driver or passenger. It covers accidental death, some medical expenses and assistance
and rescue.
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When making a booking can a specific vehicle be guaranteed?
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We can book a particular group of vehicle (e.g. Group B) but we are unable to guarantee a specific
vehicle. We can however request the vehicle on your behalf.
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What happens after I have made a booking?
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After you requested the booking we will contact the relevant supplier to confirm availability.
We will then sent you a confirmation once we were able to secure the requested car group for you.
The rental amount will be charged by JustCarHire immediately after confirmation was sent. All
additional (e.g. contract fee and refuelling etc.) will be charged by the supplier on return
of the vehicle.
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What is the difference between Standard and Super Insurance Cover?
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Standard Cover is the minimum insurance cover required to rent a vehicle. There will be an excess
payable in case of theft or damage. Also windscreen, tyres and under-carriage damage is not covered
by this insurance.
Super Cover is the highest insurance cover you can choose from and there is no excess payable.
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What happens in the event of theft or damage?
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In the event of any theft or damage to the vehicle (damage of any kind, big or small), this will
need to be reported to the police and a case numbers needs to be obtained. The supplier needs to be
notified as well. Failure to do so will result in your insurance cover falling away and you being
liable for the full loss or damage incurred.
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Can I pay the full rental amount on the day of collection?
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JustCarHire is only an agent. We charge the rental amount immediately once we confirmed the vehicle
that you requested. The supplier will charge any extras at termination of rental.
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Can we request a certain colour vehicle?
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We can request a certain colour, however we cannot guarantee this as it depends on the day of pick-up
what vehicle and in what colour is available.
Please Note: The majority of cars are white.
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